Oct 1, 2025

Service Objects: Best Practices for Clean Code

Dariusz Michalski

CEO

Learn best practices for implementing service objects in Ruby on Rails to improve code clarity, maintainability, and error handling.

Service objects in Ruby on Rails help keep your code clean by moving business logic out of models and controllers into plain Ruby classes. This approach simplifies your application, makes testing easier, and improves maintainability. Here’s a quick summary of their key benefits and usage:

  • Purpose: Handle specific tasks or workflows outside the MVC structure.

  • Benefits:

    • Keep controllers and models focused by delegating responsibilities.

    • Simplify testing by isolating business logic.

    • Promote code reuse across your application.

    • Make debugging and maintenance more straightforward.

  • Best Practices:

    • Use clear, action-oriented names like CreateUserAccount or ProcessPayment.

    • Organise by domain (e.g., app/services/orders/) for better structure.

    • Stick to a single public method (call) for consistency.

    • Ensure each service handles one responsibility to avoid complexity.

  • Error Handling: Catch and manage errors within the service, returning structured results for predictable behaviour.

  • Return Patterns: Use boolean returns, custom result objects, or monadic patterns, depending on your needs.

Service objects are a practical way to organise your Rails application, making it easier to scale and maintain. By following these principles, you can create a cleaner, more reliable codebase.

RailsConf 2021: Missing Guide to Service Objects in Rails - Riaz Virani

RailsConf

Naming and Structuring Service Objects

When it comes to service objects, clear naming and thoughtful organisation are key to keeping your codebase maintainable and easy to navigate. By following consistent conventions and structuring your services logically, you can transform a scattered collection of service objects into a well-organised system that developers can work with effortlessly.

Naming Conventions for Service Objects

Service object names should be action-oriented, combining a verb that describes the task with the main entity or concept involved. For example, names like CreateUserAccount, ProcessPayment, SendWelcomeEmail, or CalculateShippingCost immediately communicate what the service does.

Here are some tips for naming:

  • Start with a verb that reflects the primary action of the service.

  • Keep it concise but descriptive. If a task is complex, consider breaking it into smaller, more focused services. For instance, instead of a single HandleSubscription, use RenewMonthlySubscription and SendRenewalConfirmation.

  • Be consistent. If you're using Create for one service, stick with it across similar operations rather than mixing in alternatives like Build or Generate. Consistency helps developers quickly understand and locate functionality.

  • Match the name to the scope. If a service performs multiple related steps, its name should reflect the entire workflow. For example, RegisterUser is more accurate than CreateUser if the service handles account creation, email setup, and sending a welcome message.

Structuring Service Objects

Organising service objects by domain keeps things tidy and makes it easier to find relevant functionality. For small apps, a flat structure works fine, but for larger projects, grouping services into domain-based folders is a better approach. For instance, in an e-commerce application, you might have:

  • app/services/orders/

  • app/services/payments/

  • app/services/inventory/

  • app/services/users/

Each folder contains services specific to that domain, ensuring logical separation.

Namespaces can help group related services without creating overly deep folder structures. Instead of something like app/services/orders/processing/payment/, you can organise it as app/services/orders/ and use namespaces like Orders::ProcessPayment or Orders::CalculateTotal. This keeps your file structure manageable while maintaining logical groupings.

For shared services that are used across multiple domains, such as SendEmail or GenerateReport, centralise them in a folder like app/services/shared/ or place them at the root level.

Avoid creating folders for single services. If there’s only one service in a domain, keep it at the root level until you have enough related services to justify creating a subfolder. Over-organising too early can add unnecessary complexity.

Creating a Simple Public Interface

A well-designed service object should have one primary public method. This keeps things consistent and makes services predictable to use. Common method names include call, execute, and perform.

In the Rails community, call has become the go-to standard. It allows for clean and intuitive usage, such as:

CreateUser.new(params).call

Or, for an even simpler approach, you can implement a class-level call method:

CreateUser.call(params)

To keep things clean and focused:

  • Stick to a minimal public interface. If a service starts to handle too much, break it into smaller, single-purpose services.

  • Pass dependencies through the constructor and parameters through the call method. This makes testing easier and keeps the interface clear.

Here’s an example:

class ProcessPayment
  def initialize(payment_gateway, logger)
    @payment_gateway = payment_gateway
    @logger = logger
  end

  def call(order, payment_details)
    # Implementation here
  end
end

Lastly, make sure private methods are truly private by using Ruby’s private keyword. This makes it clear which methods are internal and shouldn’t be accessed directly. A well-structured service object often relies on private methods to break down the main operation into smaller, more manageable steps.

Single Responsibility and Business Logic Organisation

The single responsibility principle is at the heart of creating service objects that are easy to maintain. When each service is focused on a single task, the result is code that’s predictable, easier to debug, and simpler to extend. This approach turns complex business logic into smaller, manageable components that work together seamlessly.

Why Single Responsibility Matters

When a service object tries to do too much, it quickly becomes a nightmare to debug. Imagine a UserRegistrationService that handles account creation, email verification, payment processing, and sending welcome notifications - all in one place. If email delivery fails, you’ll find yourself sifting through payment-related code just to locate the issue.

By contrast, services with a single responsibility make testing straightforward. For example, a CalculateShippingCost service only needs tests for factors like weight ranges, destinations, and shipping methods. It doesn’t have to deal with inventory checks or payment validation, keeping the scope of testing narrow and focused.

Single-purpose services are also easier to update. When business rules change, you can modify just the relevant service without worrying about unintended side effects. Say new tax rules affect shipping costs - you can adjust the CalculateShippingCost service without touching user registration or payment processing.

Another advantage is reusability. A focused service like GenerateInvoicePDF can be used across various scenarios - whether it’s a subscription renewal, a one-time purchase, or an admin tool. If this functionality were buried inside a larger ProcessOrder service, you'd face the hassle of extracting or duplicating it.

This principle also shapes how you design your services, ensuring each one has a clear, well-defined purpose without being overloaded.

Avoiding Generic Service Objects

It’s tempting to create generic service objects as a shortcut, but they often lead to long-term headaches. Names like DataProcessor, BusinessLogicHandler, or WorkflowManager hint at services that are juggling too many responsibilities.

Break down complex tasks into smaller, focused services. Instead of a single ProcessSubscription service handling payments, account updates, email notifications, and analytics tracking, divide these tasks into separate services.

This makes each service easier to manage and update. For instance, if subscription emails need a formatting change, you can tweak the SendSubscriptionConfirmation service without touching payment or analytics logic. Similarly, if payment rules evolve, you can adjust ChargeSubscriptionFee independently.

Avoid services that rely on action parameters to handle multiple tasks. For example, instead of having a ManageUser service that switches behaviour based on an action parameter (ManageUser.call(user, action: 'activate') or ManageUser.call(user, action: 'suspend')), create dedicated services like ActivateUser and SuspendUser.

This separation ensures each service has its own parameters, validation rules, and error handling. For example, ActivateUser might involve checks that don’t apply to SuspendUser. Keeping these services distinct makes such differences clear and manageable.

Once responsibilities are clearly divided, you can centralise shared functionality for better efficiency.

Sharing Code Between Service Objects

When services are well-defined, sharing common functionality becomes easier and more effective. You can use base classes, modules, or utility classes to avoid duplication while keeping each service focused.

Base classes are useful when services follow similar patterns. For instance, if multiple services need to handle database transactions, error logging, and result formatting, you can create a base class to handle these shared tasks:

class BaseService
  def call
    ActiveRecord::Base.transaction do
      result = perform
      log_success(result)
      result
    rescue => error
      log_error(error)
      raise
    end
  end

  private

  def perform
    raise NotImplementedError
  end
end

Individual services can inherit from BaseService, implementing only their specific logic in the perform method. This keeps them focused while leveraging shared infrastructure.

Modules are ideal for adding common behaviours. If several services need to send notifications, you can create a Notifiable module with reusable notification methods. Services can include this module without inheriting unnecessary features from a base class.

Utility classes are great for handling cross-cutting concerns. Tasks like formatting currencies, validating email addresses, or parsing dates can be offloaded to dedicated utility classes. This keeps your business logic clean and avoids duplicating code across services.

When sharing code, it’s crucial to maintain loose coupling. Each service should remain independently testable and modifiable, even when it relies on shared functionality. This ensures your codebase stays flexible and easy to work with.

Error Handling and Return Patterns

Establishing consistent error handling and return patterns in your service objects makes them predictable and easier to use. When patterns are clear, developers can integrate services seamlessly.

Handling Errors in Service Objects

Service objects should handle errors internally, preventing exceptions from bubbling up to controllers or views. This approach keeps concerns separate and ensures your application remains robust. By catching exceptions and returning structured results, service objects allow controllers to focus on HTTP-specific tasks without getting entangled in business logic errors.

Take the example of a ProcessPayment service managing credit card transactions. Instead of letting exceptions from the payment gateway reach your controller, the service should catch these errors and return a structured response:

class ProcessPayment
  def call(amount, card_token)
    charge = payment_gateway.charge(amount, card_token)
    OpenStruct.new(success: true, charge_id: charge.id)
  rescue PaymentGateway::CardDeclined => e
    OpenStruct.new(success: false, error: 'Card was declined', code: 'card_declined')
  rescue PaymentGateway::InsufficientFunds => e
    OpenStruct.new(success: false, error: 'Insufficient funds', code: 'insufficient_funds')
  rescue => e
    OpenStruct.new(success: false, error: 'Payment processing failed', code: 'processing_error')
  end
end

Validate inputs early to catch errors before making API calls or database operations. For instance, a service handling file uploads should verify the file size and format before attempting to upload it to cloud storage.

Log errors inside the service, but don’t rely solely on logs to communicate issues. Structured error details should be returned so the calling code can handle them appropriately. Logging serves as a backup for debugging - not the primary way to convey what went wrong.

By encapsulating error management and returning structured responses, service objects stay clean and focused. This approach aligns with the broader design principles discussed throughout this article. Once errors are managed, selecting a consistent return pattern further simplifies how service outcomes are interpreted.

Choosing a Return Pattern

The return pattern you choose depends on the complexity of your application and your team's preferences. Consistency is critical - sticking to one pattern across all service objects avoids confusion and ensures a unified interface.

  • Boolean returns: These are great for simple operations where only success or failure matters. For example, a DeactivateUser service might return true if successful or false if the user is already inactive. While straightforward, this pattern doesn’t allow for detailed error messages or additional data.

  • Custom result objects: These provide flexibility by including success status, error messages, returned data, and metadata in a single object. They’re ideal for complex operations that need to convey multiple pieces of information. Here’s an example:

    class CreateProject
      def call(params)
        project = Project.new(params)
    
        if project.save
          Result.new(success: true, project: project, message: 'Project created successfully')
        else
          Result.new(success: false, errors: project.errors, message: 'Project creation failed')
        end
      end
    end
  • Hash returns: These offer flexibility similar to custom objects but lack structure. While quick to implement, they can lead to runtime errors if the calling code assumes the presence of certain keys. This pattern is better suited for simple or prototype applications.

  • Monadic patterns: Using libraries like dry-monads, this approach allows for elegant chaining of service calls and streamlined error handling. However, it introduces complexity and requires familiarity with functional programming concepts, making it less suitable for simpler projects or inexperienced teams.

Comparison of Return Patterns

Pattern

Pros

Cons

Best For

Boolean

Simple, minimal overhead

No error details, limited information

Quick validations or activation/deactivation

Custom Result Object

Structured, includes data and errors

Requires extra classes, slightly verbose

Complex operations needing detailed feedback

Hash

Flexible, easy to implement

Lacks structure, prone to typos

Prototyping or lightweight applications

Monadic

Great for chaining, elegant handling

Steep learning curve, additional complexity

Complex workflows with experienced teams

When deciding on a return pattern, consider your team’s experience and the application’s needs. For teams new to service objects, custom result objects strike a good balance between structure and simplicity. More advanced teams handling intricate workflows may find monadic patterns more effective.

If your application requires detailed error information, user-friendly messages, or the ability to return data on success, lean towards custom result objects or monadic patterns. For straightforward tasks where success or failure is all you need, a boolean return might suffice.

Ultimately, the return pattern you choose will affect how easily services can be tested, composed, and maintained. Prioritise consistency across your codebase - it’s better to implement a simple pattern well than to use a complex one inconsistently.

Testing and Maintaining Service Objects

Service objects, when thoroughly tested, become reliable and manageable components of your application. By sticking to consistent patterns and ensuring comprehensive test coverage, they support long-term development while keeping your business logic clean and well-organised.

Testing Service Objects

Service objects are designed to encapsulate business logic in a way that's straightforward to test. Focus your testing efforts on the public interface - most commonly the call method - and use mocks or stubs to handle external dependencies like APIs, databases, or other services.

Begin by covering the "happy path" scenarios, where everything functions as expected. Then, expand your tests to include edge cases and error conditions. For example, what happens if required parameters are missing, validation fails, or an external service is unavailable?

# spec/services/create_invoice_spec.rb
RSpec.describe CreateInvoice do
  let(:valid_params) { { customer_id: 1, amount: 100.50, due_date: Date.current + 30.days } }

  describe '#call' do
    context 'with valid parameters' do
      it 'creates an invoice successfully' do
        result = CreateInvoice.new.call(valid_params)

        expect(result.success).to be true
        expect(result.invoice).to be_persisted
        expect(result.invoice.amount).to eq 100.50
      end
    end

    context 'with invalid customer' do
      let(:invalid_params) { valid_params.merge(customer_id: nil) }

      it 'returns failure with error message' do
        result = CreateInvoice.new.call(invalid_params)

        expect(result.success).to be false
        expect(result.error).to include('Customer is required')
      end
    end
  end
end

Mocks and stubs are essential for keeping tests fast and dependable. For instance, if your service interacts with a payment gateway, mock those API calls rather than making real requests. This approach ensures your tests are not affected by external factors like network issues or third-party service outages.

Write clear and descriptive test names to make your tests easy to understand. Instead of generic names like it 'works', use something like it 'creates invoice and sends confirmation email when all parameters are valid'. These names act as documentation, helping future developers quickly grasp the service's expected behaviour.

Don't overlook error handling tests. Simulate failures, such as exceptions or invalid inputs, and verify that your service responds appropriately. This ensures your error-handling logic is reliable and functional when it matters most.

If your service objects follow a consistent pattern, consider using shared examples to test common behaviours. For instance, if all your services return a standard success or failure response, shared examples can reduce repetitive tests and maintain consistency across your codebase.

A solid testing strategy for service objects not only builds confidence but also lays the foundation for long-term application stability.

Long-term Maintainability

Service objects play a big role in making your code easier to maintain. By isolating business logic, they create clear boundaries, allowing developers to focus on specific pieces of functionality without getting lost in tangled code spread across controllers, models, or views.

Comprehensive testing makes refactoring less risky and debugging more straightforward. For example, if you need to update how invoice totals are calculated, you can confidently make changes to the CalculateInvoiceTotal service, knowing that your tests will catch any issues. Since service objects are self-contained, changes are less likely to ripple through the rest of the application.

When a bug report comes in about invoice creation, you can zero in on the CreateInvoice service and its tests. Thanks to the single responsibility principle, each service is narrowly focused, making it easier to pinpoint and resolve problems.

Service objects naturally document themselves. Their names, public interfaces, and associated tests clearly outline their purpose and behaviour. This reduces the need for separate documentation, which often becomes outdated over time.

They also provide a clear path for extending functionality. Adding new features often involves either composing existing services or creating new ones that follow the same patterns. This consistency helps new team members quickly understand the codebase and contribute effectively.

When it comes to performance tuning, service objects make the process more focused. If generating invoices is slow, you can optimise the GenerateInvoice service specifically - whether that involves caching, refining database queries, or offloading tasks to background jobs - without worrying about unintended side effects elsewhere.

Service objects also simplify A/B testing and feature flags. You can implement alternative versions of a service and toggle between them with feature flags or user-specific conditions. This allows for smoother rollouts and testing of new logic without cluttering your codebase with conditional statements.

Finally, service objects help balance the testing pyramid. Since most business logic resides in these objects, you can achieve high test coverage with fast unit tests, reducing the reliance on slower integration tests. This leads to quicker test suites and more confident deployments.

USEO's Service Object Implementation Services

USEO

USEO takes the principles of clean code and applies them to real-world projects, focusing on service object implementation in Ruby on Rails. Their team of skilled developers ensures that applications are built with a solid, maintainable architecture, making them scalable and efficient. With their extensive experience in Ruby on Rails, USEO helps businesses structure their applications in a way that supports growth and adaptability.

USEO's Ruby on Rails Services

Ruby on Rails

USEO provides a full range of Ruby on Rails development services that prioritise clean, well-organised code. From crafting custom software solutions to refactoring legacy applications, they integrate service object patterns to keep business logic clear and manageable. By incorporating these patterns from the beginning, they help prevent technical debt as projects evolve.

Their expertise goes beyond the basics, offering advanced architectural solutions, performance improvements, and strategies for long-term maintainability. This approach ensures that even the most complex business requirements are addressed effectively, with service objects playing a key role in creating robust and scalable systems.

Why Choose USEO?

USEO’s commitment to clean code and scalable solutions is backed by the expertise of its founders, Dariusz Michalski and Konrad Pochodaj. Their deep understanding of Ruby on Rails and industry best practices ensures that service object implementations meet the highest standards.

Every project is approached with a tailored strategy, adapting service object patterns to fit the specific needs of each application. Whether refining existing Rails applications or building new ones, USEO focuses on creating systems that are efficient, maintainable, and ready to support long-term growth.

Conclusion

Service objects are a game-changer for organising and simplifying your Rails code. They bring structure to the way business logic is handled, creating clear boundaries between different parts of your application. This makes it much easier to understand what each part does and how it all works together.

By sticking to principles like clear naming, single responsibility, and consistent error handling, service objects can become the backbone of a reliable Rails application. These practices not only make your code easier to read and maintain but also help ensure that your application stays scalable and manageable. Testing becomes less of a headache, too - focused, predictable patterns allow for targeted tests that catch issues early.

Over time, well-designed service objects prove their worth. They make it easier to adapt your application to new or changing business needs. When changes are required, you’ll know exactly where to go, reducing the risk of breaking unrelated features. This leads to smoother collaboration and fewer bugs slipping through to production.

When thoughtfully implemented, service objects lay the groundwork for Rails applications that grow with your business and remain maintainable no matter what challenges come your way.

FAQs

How do service objects help make Ruby on Rails applications easier to maintain and scale?

Service objects in Ruby on Rails help simplify your codebase by moving business logic into specialised classes. This approach keeps your controllers and models focused on their primary roles, making the code more straightforward to read, test, and update as your application grows.

They also help manage complex processes by breaking them into reusable, organised components. This structure not only makes your code easier to work with but also prepares your application to handle increased complexity and traffic, ensuring it remains reliable and efficient as your needs expand.

How can I effectively name and structure service objects in Rails to improve code clarity and organisation?

To make your code easier to read and organise, naming service objects effectively is key. Choose names that clearly describe their purpose, often using verbs or nouns ending in -or or -er. For example, InvoiceGenerator or OrderValidator immediately convey what the object is meant to do, making its role in your application instantly clear.

For structuring, keep things straightforward. Each service object should handle one specific responsibility, typically through a single public method that performs a defined action. This keeps your code modular, simpler to test, and much easier to maintain.

How do service objects simplify managing complex business logic and ensure consistent error handling in Rails?

Service objects in Rails are a great way to handle complex business logic by bundling specific tasks or workflows into their own dedicated classes. This makes your code more organised, easier to follow, and ready to adapt to future changes. By keeping functionality separate, service objects also make testing simpler, helping you ensure that your business rules work as intended.

On top of that, they centralise error handling by managing validations and exceptions within the object itself. This creates consistent responses throughout your application and cuts down on repetitive error-handling code in your controllers or models. For larger applications with intricate rules, service objects are a smart choice to keep your code clean and maintainable.

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Dariusz Michalski

Dariusz Michalski, CEO

dariusz@useo.pl

Konrad Pochodaj

Konrad Pochodaj, CGO

konrad@useo.pl

Have a project idea? Let's talk and bring it to life

Your highly qualified specialists are here. Get in touch to see what we can do together.

Dariusz Michalski

Dariusz Michalski, CEO

dariusz@useo.pl

Konrad Pochodaj

Konrad Pochodaj, CGO

konrad@useo.pl

Have a project idea? Let's talk and bring it to life

Your highly qualified specialists are here. Get in touch to see what we can do together.

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Start a Project
our Office

ul. Ofiar Oświęcimskich 17

50-069 Wrocław, Poland

©2009 - 2025 Useo sp. z o.o.